Refund Policy
This Sun Bum page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to sunbuma.shop.
Sun Bum: starting a request
For Sun Bum customers at sunbuma.shop, this section explains starting a request. To start a return or exchange, contact us at Support@Sunbuma.shop before sending the item. Once the request is approved, Sun Bum will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Sun Bum: refund timing
This refund timing section covers orders and visits through sunbuma.shop for Sun Bum. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Sun Bum: order problems
This order problems section covers orders and visits through sunbuma.shop for Sun Bum. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Details from Sun Bum on condition of returns
Customers using sunbuma.shop can rely on the following Sun Bum guidance about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
How Sun Bum handles support
Sun Bum publishes this support guidance for customers using sunbuma.shop. For return or exchange assistance, contact Support@Sunbuma.shop or 3098542834.
Details from Sun Bum on eligibility
For Sun Bum customers at sunbuma.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
How Sun Bum handles exceptions
For purchases made through sunbuma.shop, Sun Bum applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Merchant Information
Business name: Sun Bum
Brand name: Sun Bum
Email: Support@Sunbuma.shop
Phone: 3098542834
Physical address: 633 Plum St, Abilene, Texas, 79601, United States